2nd Line Technical Support

1st and 2nd Line Telephone Technical Support Services

Our Technical Support saves you time and money

Outsourcing your 2nd line technical support to RETEC will save you both time and money compared with in house facilities. We are experts at supplying low cost but highly effective telephone support.

Higher Quality and Faster Response Times

Leading brands understand that the quality and response time of the IT technical support team will often determine the success of their business. RETEC will give you that competitive advantage.

Telephone Support desks that fully integrate with your business

RETEC provide a dedicated team of fully- trained operators to provide our customers with 24/7 first and second line IT technical support. We provide a  service that is second to none and is built around your business requirement. First of all we agree the answer times and levels of support that your business specifically needs at a pre-agreed fixed price.

The key to our success is ensuring that both the first line and second line support desks merge seamlessly with the very people we support night and day.

By taking time to understand and become proficient in the systems and services of each business we work with, we integrate seamlessly with the in-house IT teams we support.

Second Line Technical Support for the Retail Sector

Use RETEC to achieve fast and efficient technical support that will give you a major competitive edge over your rivals. High quality, low cost and awesome response times. Speak to the leaders in telephone technical support for your business.

ON 03300 580011

Our team are waiting for your call. We would love to hear about what you are trying to achieve in your retail business and show you how we can improve your performance and increase your profitability. Alternatively use the "Contact Us" form opposite.


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